Initial Assessment

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We provide all clients with a no-obligation initial claim assessment. We identify the relevant issues relating to your claim and outline the strength of a successful outcome. We explain all assessments directly with clients. You have the opportunity to ask questions before you agree to proceed.

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What does "No Win, No Pay" mean?

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“No Win, No Pay” refers to the fee agreement with Financial Services Complaints whereby you are guaranteed to pay no costs whatsoever unless your claim is completed successfully, and you receive compensation. If your claim is not successful you will not pay anything.

 

“No Win, No Pay” means that if for any reason your claim for compensation is not successful, you do not pay anything. It’s as simple as that. All costs that are incurred such as disbursements, expenses and legal fees arising from your claim will be taken on by us.

 

Financial Services Complaints takes this risk as we have confidence that we will achieve the best result for you. The agreed costs are only payable at the completion of the claim and only if you have been awarded your compensation.

 

What Happens If I Lose My Case?

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In the event we do not win your case, you will pay no costs whatsoever. You pay NO costs to us, or the other party to your claim.

 

Is the "No Win, No Pay" Policy Guaranteed?

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At the time of taking on your case we will provide you with a written guarantee that your claim will be handled by our “No Win, No Pay” policy.

 

Why Does Financial Services Complaints Have a "No Win, No Pay" Policy?

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We recognise that poor planning advice often has a significant financial impact on both you and your cashflow. With this in mind, our “No Win, No Pay” policy allows you to put aside the cost of making a claim and to focus instead on financial recovery and getting your life back on track.

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